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30-Day Return Policy
We at Disc Golf Core Unit are committed to providing you with high-quality apparel and accessories. We understand that sometimes, despite our best efforts, a product may not meet your expectations. Therefore, we offer a 30-day return policy to ensure your satisfaction.
1. Eligibility:
– To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
– Items that are damaged, altered, or not in their original packaging may not be eligible for a return.
2. Timeframe:
– You have 30 calendar days from the date of purchase to request a return.
– After 30 days, unfortunately, we can no longer accept returns.
3. How to initiate a return:
– To initiate a return, please contact our customer service team via the Contact Us page on our site (https://discgolfcoreunit.com). Provide your order number, the item(s) you wish to return, the reason for the return, and a photo of the defective item.
4. Return shipping:
– The customer is responsible for the return shipping costs, unless the return is due to our error (e.g., wrong item shipped or manufacturing defect).
– We recommend using a traceable shipping service to ensure the safe return of the item.
– Please include the RMA number on the returned package to facilitate a smooth return process.
5. Refunds:
– Once we receive and inspect the returned item(s), we will notify you about the status of your refund.
– If the return is approved, we will initiate a refund to your original payment method within 5 business days.
– Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
6. Non-refundable items:
– Certain items are non-refundable, including but not limited to gift cards and personalized/customized items.
– Sale or clearance items may be eligible for a return but may be subject to a restocking fee. Items ordered in the wrong size, or color are non-refundable.
7. Damaged or defective items:
– If you receive a damaged or defective item, we may request photos or additional information to assess the nature of the damage or defect.
– We will either provide a replacement or refund, depending on the availability of the item.
We strive to make your shopping experience at Disc Golf Core Unit enjoyable and hassle-free. If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our customer service team.
